Our top support questions are below. Don’t see your question listed? Write us at
Do you offer 24/7 phone support?
Yes, for enterprise clients.
Is your service up?
See our status page for current service availability and a summary of previous incidents.
I’m having trouble logging in
You can reset your password.
I have a feature request or bug submission
Please send an email to email@example.com.
Where can I learn about new features?
We outline new features, enhancements, and bug fixes on our blog.
I’m liking this! How do I pay after my trial period?
You can pay via credit card or ACH. Enterprise plans also have the option to pay via check. Get in touch if you have questions around billing.
How do I get started?
Create an account and put your JS Monitor code snippet in the of all pages across your site (development and production environments).